Resources & Support
This area is designed to house information for workshops, fleet customers and buyers – including downloads, returns and warranty details, cylinder management notes and frequently asked questions. All content here is generic until final ACAPS policies and documents are provided.
News & Updates
Use this section for short updates such as new product lines, changes to trading hours, or important fleet-related information. For now, sample entries show how the layout will work.
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New compressor range (example)
Placeholder copy announcing additional compressor references for popular truck platforms. -
Holiday trading hours (example)
Sample note for updated opening times during public holidays. -
Fleet A/C tips (example)
Idea: brief seasonal maintenance reminders for workshops.
Downloads
The links below are placeholders and can be replaced with real PDF or document downloads such as line cards, account forms and procedure sheets.
Quick Support Links
These buttons can point to specific sections on this page or to standalone pages in future.
Returns Information
The text below is placeholder content to show how ACAPS returns policy information can be displayed. Final wording will be based on your actual terms and internal procedures.
- Returns are generally accepted for stocked items that are unused, clean and in resellable condition.
- Special order or indent items may be non-returnable or subject to review.
- All returns should be accompanied by the original invoice or reference number.
- Components that have been installed, run with refrigerant or contaminated cannot usually be returned unless covered under a warranty assessment.
A dedicated returns form can be provided as a downloadable PDF or online submission form. This section can also show the time window for lodging a return (for example, 7–30 days from invoice).
Download Sample Returns FormWarranty Overview
Warranty information here should be customised to your suppliers and internal policies. The points below are purely indicative and not legal wording.
- Warranty periods may vary by product type and supplier; for example, compressors may have specific conditions compared to fittings or tools.
- Warranty assessment often requires a description of how the part failed and the conditions it was operating under.
- Installation must typically be performed by suitably qualified personnel, following appropriate mobile A/C practices.
- Consumables and wear items may not be covered, or may have different conditions.
A separate warranty procedure document can be linked from here, along with instructions on where to send components for testing and how to track the outcome of a claim.
View Draft Warranty ProcedureCylinder Management (Example)
ACAPS may offer cylinder sales or exchange programmes for licensed refrigerant handlers. This section can be tailored to match your actual approach to cylinder supply, tracking and returns.
- Outline how customers qualify for cylinder supply (e.g. license details required).
- Explain whether you provide own cylinders, participate in an exchange scheme, or both.
- Describe expectations for storage, transport and return of cylinders in a safe condition.
- Note any fees related to lost, damaged or overdue cylinders if applicable.
This content is intentionally generic so that you and your compliance advisors can later confirm the exact wording appropriate for your business and jurisdiction.
Equipment & Component Repairs
While ACAPS is primarily a parts and supply business, you may work closely with workshops and service partners. This area can outline how you support repair work.
- Clarify whether ACAPS itself performs repairs or works through partner workshops.
- Outline any diagnostic support you provide when selecting replacement parts.
- Highlight technical documentation, data sheets or training available to technicians.
- Explain any process for sending components back for testing or evaluation.
Later, you could link to specific service partner locations, authorised repairers, or additional technical resources as the ACAPS network develops.
Credit Application & Trading Accounts
Many fleet and workshop customers prefer to work on account. This section is reserved for your trading account and credit application process.
- High-level explanation of who is eligible to apply for an account (e.g. ABN holders, trade/commercial customers).
- Overview of the application process and indicative approval timeframes.
- Notes on standard trading terms, payment methods and statement cycles.
A PDF credit application form or an online application form can be linked here. Until that is ready, this text simply explains the intent of the section to your internal stakeholders.
Example: Account Application Call-To-Action
When your credit process is finalised, this panel could link to a real application PDF or online form.
Download Sample Credit Application (PDF) Ask A Question About AccountsFrequently Asked Questions
The questions below are examples to show how an FAQ section will look on the ACAPS site. Real questions and answers can be created based on what your customers ask most often.
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